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 24×7 Technical Support for Service Providers
Support is available by phone or email.
Reliable. Experienced. Always On
Your network never sleeps — and neither do we. With over 20+ years of hands‑on FTTx, OLT, ONT, NMS, and CPE expertise, PSI delivers the around‑the‑clock support you need to keep your broadband operations running at peak performance. Whether you’re facing a critical outage or need expert guidance on configuration, our engineers are ready to respond.
Why PSI 24×7 Support?
- Factory‑trained senior engineers with decades of real‑world experienc
- Deep specialization in OLTs, ONTs, L2/L3 switches, DSLAMs, and NMS platforms
- Proven track record supporting Loop, DZS/Dasan, ATT, and multi‑vendor environments
- Best‑effort commitment—solving issues others can’t
- U.S.-based support with direct access to expert engineers
Support Coverage Options
What We Support
Core Network & Head-End
- Optical Line Terminals (OLT)
- L2/L3 switches
- DSLAMs
- Aggregation & transport equipment
Access & Customer Edge
- ONT/ONU
- CPE, gateways, modems
- xDSL equipment
Management Systems
- Network Management Systems (NMS)
- Remote monitoring & diagnostics
Comprehensive Technical Services
- Break/Fix: Rapid resolution of hardware and software failures to restore service quickly.
- Configuration & Optimization: Expert setup, tuning, and best‑practice alignment for peak performance.
- Troubleshooting: Deep‑dive diagnostics to identify and resolve complex issues fast
- Moves / Adds / Changes (MAC): Seamless support for network growth, migrations, and equipment changes.
Remote Diagnostics
- Secure remote access for real‑time troubleshooting
- Ability to replicate issues in PSI’s multi‑vendor lab
- Faster root‑cause analysis and resolution
Hardware Repair & RMA
- 30-business-day repair turnaround
- Customer covers inbound shipping; PSI covers return shipping
- Spare units and replacements available (subject to availability)
Technical Support Portal (Coming Soon)
Your future one-stop resource for:
- Product documentation
- Technical bulletins
- Release notes
- Datasheets
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